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FAQs

1. WHAT PAYMENT METHODS CAN I USE?

Wacoalindia.com accepts the following methods of payment for purchases:

Credit cards / Debit cards accepted:

  • American Express
  • Discover
  • MasterCard
  • Visa
  • RuPay
  • Maestro

Other forms of payment:

  • Net Banking
  • Cash on Delivery
  • Wacoal gift card

Examples of forms of payment we do not accept include:

  • Personal checks
  • Money orders

You can track your order at any time online via our Track My Order page. You will need to provide your email address and order number.

Shipping is free

Delivery timelines* 2-10 Business Days**

Delivery times are approximate. Saturdays, Sundays and holidays are not considered Business Days.

Orders received at our fulfillment center before 12:00 PM IST should ship that same day; orders received after 12:00 PM IST should ship the next Business Day.

DO YOU SHIP OUTSIDE INDIA?

We ship merchandise ordered on Wacoalindia.com to all Indian states, Union Territories. We currently do not ship internationally.

We currently do not ship orders to multiple addresses.

Once an order is placed at Wacoalindia.com, you cannot make changes. For assistance please contact our Customer Service Representatives at support@Wacoalindia.com

Returns and exchanges must be made within the guidelines in our Return Policy. Please visit Terms & Conditions page for more info.

You can create a Return Request by following simple steps

For Registered Users:

  1. Login to your Wacoal Account
  2. You will find a welcome button the top right hand corner – Go to My Orders
  3. You will get the list of the products you have ordered with the options - View/Return/Reorder
  4. Click on Return – Fill in the details and Submit.

For Guest Users:

  1. Go to Contact us Tab
  2. Select the Subject Return or Refund
  3. Fill in the details and Submit.

You can apply a coupon on cart page before placing the order, under Discount code on your right hand side.
Your coupon will not be valid if you use it at the checkout page under Gift Voucher.
Coupon code need to put before order placement.

Please retry making the payment after ensuring that the information entered is accurate. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

Customer satisfaction is our goal at Wacoalindia.com. Please contact our customer service representatives at support@Wacoalindia.com for assistance.

We do not charge Sales tax over and above the price offered on Wacoalindia.com; offered prices are inclusive of all taxes.

You must be a registered account holder on Wacoalindia.com to access your order history. Order history displayed in your online account includes all your online purchases, but only those purchases made after establishing an account.

Creating an account on Wacoalindia.com can maximize your shopping experience and make your use of the site more convenient. Also, certain features and benefits of our website are only available if you register an account. Examples of just some of those great benefits include: the ability to store payment, billing and shipping information for faster and easier checkout; the ability to maintain an address book for easy shipping to different addresses; the ability to create and manage a list of Favorites; and tracking your order history.
If you have forgotten your Wacoalindia.com account password, please click on the Forgot Password link during the sign-in process. You will be instructed to reset your password via email, or by answering one or more security questions. If you choose to submit your email address, we will send you email containing a link to our site which you can follow to create a new password. You may also contact a customer service representative at support@Wacoalindia.com.